1. What is LOVE.com.my?
LOVE.com.my is an ever-growing website. It is currently fed with our everyday life - our stories and our crafts - before it matures into a full-grown love community site. Hence, in the beginning, our main priority is to feed it with tangible bits - our floral craft.

2. When will the flowers be delivered if I buy before or after 3pm of a particular day?
If you buy before 3pm, your flowers will be delivered to the designated address on the same day. However, if you place your order past 3pm in the afternoon, your flower will be delivered the following working day.

3. Why is your flowers more affordable than others?
There are four (4) reasons why our flowers are more affordable than others. Firstly, our business model is not based on a physical shop or store. So we save a lot on rental. Secondly, we do not spend a single cent on mass marketing (billboards, bus stop ads, newspapers and TVs). Thirdly, we do not waste money in printing brochures and product catalogues, you can get everything you need from our website 24-7, fully updated. Lastly, all the money we save will be used to reduce the cost of your purchase as we believe that the act of giving should not come at a high price.

4. What other services do you offer?
Well, for now we deliver flowers to your special someone. We will try our best to accomodate your special and specific request, please do not be afraid to tell us what's in your mind, everything will be kept private and confidential.

5. Who do I call if my flower is not delivered on time?
You can use our Real Time Order Tracking system by keying in your email and a serial code provided to you when you place an order or give us a call at our hotline 03-2272 2222 to check with us whether our flower delivery person has has encountered difficulty to deliver punctually. Late deliveries are exceptions rather than the norm.

6. How do I make the payment for the flowers that I have ordered?
We accept Visa/MasterCard credit card, Amarican Express and Maybank2U. Other methods like postal/money order and cheque are also acceptable. Please refer to our Payment Page for further information.

7. My first impression on your URL was the website will be filled with love-related stories or a community site. Why is it not so?
Having a domain name called LOVE.com.my is a daunting task. The scope that LOVE covers is from one end of a rainbow spectrum to the other - it is endless. So we thought we need to begin somewhere. We thought of Valentine's Day. It's the celebration for lovers worldwide. Thus the flowers came in sight. Please be patient, give us time, we will surprise you later!

8. What is product substitution?
Product design may vary and product might not be available in certain outstation location and we at love.com.my reserves the right to substitute with another product of the value.