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Order Delivery in Malaysia
Welcome to our order delivery information page. We hope you find the information below helpful.
Delivery Areas: Nationwide throughout Semenanjung, our coverage extending to all states, cities, and major towns.
Delivery Time:
|
State |
Delivery Hours | Order Cut Off Time |
|
Kuala Lumpur |
Monday ~ Saturday From 9.00am to 5.00pm |
|
| Selangor |
Monday ~ Saturday From 9.00am to 5.00pm |
2.00pm cut off for delivery before 5.00pm |
|
Johor |
Monday ~ Saturday From 9.00am to 5.00pm |
2.00pm cut off for delivery before 5.00pm |
| Penang |
Monday ~ Saturday From 9.00am to 5.00pm |
2.00pm cut off for delivery before 5.00pm |
For those who wanted to surprise their Loves one on the eve of the occasion or while having dinner at Restaurant, our delivery can assist you to fulfill your needs, do contact us for more details during our office hour.
Free delivery is available in the following towns/cities:
| State |
AREA with |
AREA with Surcharge (Free if order value greater than RM 500) |
Not in Delivery Scope |
|
Kuala Lumpur
|
Any part, including Putrajaya and Cyberjaya
|
N/A | N/A |
| Selangor | Any part unless stated otherwise. |
Semenyih, Nilai, Banting, , Jenjarom, Teluk Panglima Garang, Port Klang and Sepang |
Batang Kali, Sg. Besar, Tanjung Karang, Tanjung Sepat, Kuala Selangor, Sabak Bernam, Sekinchan, Pulau Indah, Bestari Jaya, Serendah, Batu Arang, Kuala Kubu Bahru and Bukit Beruntung, |
| Johor | Iskandar, Skudai, Kulai, Ulu Tiram, Senai |
Kluang, Pontian, Kota Tinggi (Seleted Area Only), Ayer Hitam, Pengerang, Desaru, Benut, Layang Layang, Felda Area, Iskandar Nusajaya, Yong Peng and Simpang Renggam. |
Mersing, Paloh, Muar, Kota Tinggi, Segamat and other areas in Johor. |
| Penang | Penang area unless stated otherwise. |
Balik Pulau, Batu Ferringhi, Teluk Bahang, Kepala Batas, Simpang Ampat
(Selected Area)-Kulim & Sg.Petani, Kedah
|
Kulim,Kedah; Karangan,Kedah; Sungai Lalang, Sungai Petani; Parit Buntar,Perak. |
Delivery Terms & Conditions
Free Delivery
This delivery service is available in the previously named areas, for orders sent between 09:00am and 5:00pm,** except when they fall under any of the categories below.
**Careful delivery route planning is what allows us to do that, and to be fair to all our customers. Because every customer is important to us, we are unable to provide FREE Specific Hour Delivery, which requires chartering a vehicle and driver to have an order delivered separately from the others. Please be advised that according to the terms of the free delivery service we offer, the placed order will be delivered to the recipient between those hours but NOT at a specific time. Kindly note that we also offer Specific Hour Delivery, at a fee (see below).
Delivery Surcharge
If the delivery address is within 20km of our outlets, we can offer to deliver at specific times with Delivery Surcharge, within a varying margin of error depending on the fee. The usual fees are broken down as follows:
|
Delivery Conditions |
Delivery Charges |
|
|
|
|
Areas not covered under Free Delivery
|
RM 20.00 ~ RM 80.00 |
|
a. Express Delivery b. Specific time Delivery |
RM 80.00 |
*The placed order will be delivered to the recipient between those hours but NOT at a specific time.
Company reserve the right to reject an order if it is received too late or resources are unavailable at the time.
Express Delivery
This 1-hour delivery time promise begins when the order has been finalised, including reception of payment from sender. The promised coverage area is 20 km from our hubs (see addresses provided). If the distance is between 21 and 40 km, the delivery time extends to within 2 hours. Express Delivery service incurs an additional RM80.00.
Redelivery
In some situations, delivery can fail; for example if the address given is incorrect or the receiver is absent or perhaps unwilling to receive the products then we are willing attempt to redeliver the product for a redelivery surcharge from RM20.00 onwards, *** which is payable by the person who placed the order. ***Delivery conditions are those under Free Delivery service ; outside this other charges and related T&C apply
Redelivery failure (1 day+)
If the order, or any part of it is perishable (for example flowers or cakes) and redelivery will require more than 24 hours, there is a further charge of 70% of the value of the order as well as the surcharge from RM20.00 onwards. We hope you understand that, for quality purposes, perishable goods cannot be kept for longer than 24 hours.
If a cancellation request is received by us at least 48 hours before the delivery is due, the payment will be refunded in full.
These orders cannot be refunded, for what should be obvious reasons given the perishable and customised nature of our products:
◊ Cancellations received by us less than 48 hours before the delivery is due
◊ Change of recipient’s address received by us less than 48 hours before the delivery is due
◊ Incorrect or inaccurate entry of recipient’s address
◊ The order, or any part of it, is customised
◊ Late deliveries - where the Guaranteed Service option was not selected or recipient or not contactable . However, we may offer to compensate with store credit in such unfortunate situations.
Minimum Handling Fee
Please note that for orders totalling less than RM65.00, a minimum handling fee of RM20.00 will be charged in order to cover administrative costs.
If “Receiver's choice” is selected when the order is placed, we may contact the receiver to confirm the delivery address and preferred time of delivery.
We will not reveal the sender’s information, product description or anything else that might cost you the element of surprise.
If you’re unsure the above, or you have any other questions, please call us on +603 2272 2222 or send us an Enquiry.
As always, Happy Shopping!
